The State of New York has 18+ million drivers who speak more than 100 languages.
For this reason, the NY State DMV selected the SMART Plain English and MAXit Checker
to help the department meet the
New York State Executive Order No. 26 for Plain English communications.
The results,
our SMART team helped the DMV improve citizen services and make DMV customer interactions easier, simpler and faster.
Simple steps to create a Plain English program
The steps use the SMART tools and services, including Text Miner, MAXit Checker and Lexicon Manager. The SMART team offers remote and on-site Writer Training to show the writers how to use Plain English with the MAXit Checker.An average Plain English program can be completed in 30 days.
- Text Mining Services to develop a custom dictionary
- Validation of Agency legal and special terminology
- Installation of the MAXit Checker software
- Writer Training classes
- Installation of the Lexicon Manager to manage terms
- Follow-up and mentoring for public acceptance
The SMART team offers a Plain English Starter Kit that is ideal for proof-of-concept
and is easy to expand. The Starter Kit is a full license with Plain English dictionaries.
Use the Contact form to request a quotation or ask a question.
