FEDERAL AND STATE GOVERNMENT
The use of Plain English helps government agencies and companies communicate information for citizen services and consumer products in clear, concise plain language.
MAXit Checker has SMART AI
The MAXit Checker uses Artificial Intelligence rules to guide writers how to meet Federal and State requirements for Limited English Proficiency (LEP). Refer to the Plain Writing Act of 2010, New York Executive Order No. 26 and rules for Section 508 compliance.
Citizen Services in New York State
The New York State call centers for Office of Child and Family Services, and Department of Motor Vehicles use Plain English and the MAXit Checker to simplify forms, web pages, chat bots and citizen service information.
Plain English makes call center, customer interactions easier, simple and faster.
New York State has 15 million drivers who use 100+ languages. The SMART MAXit team assists the NY State Department of Motor Vehicles to write regulations in Plain English.
Medical Information - CMS Rules
In areas where at least 5% of the local population speak a language other than English (Spanish), Medicare providers and Part D sponsors must automatically offer materials in that language. Plain English is an ideal source language for machine translation of medical information.
MAXit Checker for Plain English
The MAXit Checker is an AI-driven grammar and syntax checker designed for PLAIN ENGLISH. The program is a plug-in to Microsoft Word and Visio to check for Plain English rules, syntax and style.
SMART offers a single-user license of the MAXit Checker that includes a PLAIN ENGLISH dictionary. The Starter Kit is ideal for proof-of-concept to start a Plain English program.
Plain English Dictionaries
The Lexicon Manager lets users easily manage their custom Plain English dictionaries and legal terminology.
Writer Training for Plain English
Our instructors have 20+ years of experience in how to write Plain English. Request the 2024-2025 Class Schedule or Virtual courses. Each participant receives a Certificate of Completion.
Help for Chatbot Developers
The MAXit Checker for Visio can critique scripts to remove jargon, idioms and pretentious language. The short sentence style decreases the time that agents spend with each call center client.
Our team can help with forms redesign, multilingual versions, eGov, healthcare, banking and insurance. Contact us for a Quote.